Start your journey with the GoodX Team today

We are always on the lookout for talented individuals to join our teams!

If you would like to apply for a position at GoodX Software, you can complete the below application form. If we don’t respond to your application within one week, we are either not hiring at that moment (we will keep your CV on record for future reference) or your application was unsuccessful.

Please Note: Use a desktop to complete the application form.

COMPLETE APPLICATION FORM

Currently Available Positions

    First Client Liaison: International (Pretoria)

    General Purpose of the Role:

    To perform a Client Support role to both national and international clients. This entails:

    • Providing customer support for GoodX software
    • Maintaining, setting up and configuring client systems
    • Developing and maintaining healthy client relationships
    • Keeping clients updated on new products and additions to the software

    Legal Requirements:

    • Drivers licence and own transport
    • Clean credit record and no criminal record
    • South African citizenship, or relevant work permit/visa

    Education & Experience:

    • Linux, Odoo, Google Workspaces, MS Office
    • Problem solving
    • Client relations
    • Time management
    • 2-3 years’ medical industry experience would be advantageous
    • Call center experience would be advantageous

    Key Responsibilities:

    • Complete assigned work according to the given timetable
    • Dealing with tickets by:
      • Investigating issues reported via tickets
      • Escalating issues that cannot be resolved, with the necessary feedback to the client
      • Resolving issues that can be resolved, with feedback to the client when issue has been resolved
    • Monthly system health checks on the practice or installation
    • Provide training to clients who are not familiar with all GoodX functions
    • Manage and deal with telephonic inquiries and issues, and record them on the ticket system
    • Training and hand-holding of new clients and installations where necessary
    • Developing workflows for clients
    • Any ad-hoc instructions given by team leaders or management

    Skills and attributes:

    • Problem-identification and -solving skills
    • Client-oriented
    • People skills
    • Patience and empathy
    • Telephone etiquette
    • Ability to work under pressure and unfavourable conditions
    • Driven
    • Must be willing to go the extra mile
    • Team player

    Unfavourable job requirements:

    • Office bound
    • Travelling
    • Successful candidates will be required to work on a rotating roster which includes night shifts to provide 24-hour support to clients.

    Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

      CLICK HERE TO APPLY (desktop only)

      First Level Client Support Consultants

      (For Pretoria or Northern Cape)

      We are looking for innovative people to join our company.

      You will be required to:

      • Offer complete support for software clients
      • Set up, maintain, and configure client systems
      • Build client relationships
      • Keep clients informed about new products and additions to the system
      • Medical industry experience is always beneficial

      What you need:

      • General computer literacy
      • Strong people skills
      • Have good telephone etiquette
      • Strong written and verbal communication skills (English and Afrikaans)
      • Provide high-level customer service
      • Ability to deal with demanding clients

      Must-have qualifications:

      • Grade 12

      Knowledge of:

      • Experience in the medical field or IT is beneficial

      Legal requirements:

      • Clean credit record and no criminal record
      • South African citizen, or work permit
      • Code B Driver’s License and own transport

      If you do not have a computer, access to the internet, or need technical assistance, go to IT Knape at the old pet shop at Stokkiesdraai. For Northern Cape applicants, feel free to ask Jaco or Suelette for help.

      Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

        CLICK HERE TO APPLY (desktop only)

        Senior Developers

        If you have exceptional talents as a developer and strong application of the following skills, then GoodX Software is for you.

        What you need:

        • Strong problem-solving skills
        • Curiosity to figure out problems and solve them well
        • Strong design skills (infrastructure, application, database design)
        • Actively participate in code review
        • Innovative approach (we thrive on efficiency and growing in the process)
        • Performance is key

        Technical skills:

        • JavaScript (Node.js, Knockout.js, Angular, ReactJS, Typescript)
        • Python
        • SQL (preferably PostgreSQL)
        • Linux competent

        Understanding of the following would be beneficial:

        • Docker, HAProxy, WireGuard
        • Scrum
        • UX & UI design

        Please note: kindly complete the application form on a desktop computer (not a mobile phone).

          CLICK HERE TO APPLY (desktop only)